Refunds, Cancellations & Returns Policy

Seamless Health & Medical Aesthetics | Seamless Health & Medical Aesthetics Institute

At Seamless Health, we understand that plans change. Our policies are designed to be fair and transparent while respecting the time, resources, and commitments involved in providing quality healthcare, aesthetic treatments, and professional education.

1. Training Courses & Workshops

Our training programs have limited enrollment, with instructors, facilities, and clinical models arranged in advance.

• Cancellations: Registrations cancelled within 7 calendar days of purchase may receive a refund less a $50 administration fee plus applicable taxes, provided the request is made more than 30 days before training and online materials have not been made available.
• Within 30 days of training: Registrations are non-refundable under our standard cancellation policy.
• Online learning: Courses and digital materials are generally non-refundable once access has been provided.
• Transfers: Registrations may be transferred to another eligible regulated healthcare professional with prior approval. Transfers to future training dates are subject to availability and approval.
• Memberships and mentorship: Fees are generally non-refundable once participation or access has commenced.
• No-shows: Missed training sessions result in forfeiture of fees and credits.
• Course cancellations: If Seamless Health cancels a course, participants may choose a full refund of the affected course fees or transfer to another available date.

These terms apply to voluntary cancellations and are subject to any applicable statutory cancellation and refund rights. Administration fees do not apply to refunds legally required to be issued in full.

2. Medical Aesthetic Treatments & Clinical Services

Appointment Cancellations

We require a minimum of 48 hours’ notice to cancel or reschedule appointments.

• Late cancellation (less than 48 hours): $50
• No-show (missed appointment without notice): $100

A valid credit card is required on file for all bookings. By accepting the booking terms, clients authorize applicable cancellation or no-show fees to be charged to their card.

Regular treatment appointments do not require a deposit.

Workshop Model Appointments

Deposits are required for workshop model appointments and are applied toward the treatment cost. Deposits are generally non-refundable for late cancellations or no-shows, subject to the terms disclosed at booking and applicable law.

If Seamless Health cancels the appointment, clients may receive a full deposit refund or reschedule. If treatment cannot proceed for clinical reasons, refund options will be reviewed individually.

Treatment Refunds

Treatments and clinical services already provided are generally non-refundable. Individual results vary and cannot be guaranteed. Additional treatments or adjustments may involve additional fees.

Concerns regarding treatment outcomes will be assessed individually. All applicable legal rights and professional obligations remain in effect.

3. Retail Products & Skincare

• Unopened, unused products in original packaging may be returned within 7 calendar days with proof of purchase, subject to approval.
• Approved discretionary returns may be subject to a $50 administration fee plus applicable taxes, not exceeding the refundable purchase amount.
• Opened or used products and items marked final sale are not eligible for discretionary returns.
• Defective, damaged, or incorrectly supplied products will be addressed in accordance with applicable law.

Skin sensitivities or dissatisfaction do not automatically qualify a product for a refund.

4. Packages, Promotions & Gift Cards

• Prepaid packages: Refunds for unused services are subject to the purchase terms and applicable law. Services already provided may be deducted from approved refunds.
• Promotions: Promotional pricing applies only during the advertised period and cannot be applied retroactively.
• Gift cards: Ordinary monetary gift cards do not expire and are not redeemable for cash except where required by law. Other certificates may have different legally permitted conditions.

5. Refund Requests & General Terms

Approved refunds are generally issued to the original payment method, subject to applicable legal requirements.

To request a cancellation, transfer, or refund, contact:

Seamless Health & Medical Aesthetics
Stouffville, Ontario
Phone: 416-639-8791
Email: hello@seamlesshealth.ca
Website: www.seamlesshealth.ca

Nothing in this policy limits rights or remedies available under applicable Ontario or Canadian law. Where statutory requirements differ from this policy, those requirements take precedence. Customers may exercise any legally permitted method of providing cancellation notice.

Seamless Health reserves the right to update this policy. Changes will not retroactively alter existing agreements except as permitted by law.